Support & Maintenance
24/7 monitoring, rapid incident response, security updates, and performance optimisation, so your product stays reliable and your team stays focused on growth, not firefighting.
What support covers
Full coverage across availability, security, performance, and ongoing improvement.
24/7 Monitoring & Alerting
Continuous uptime monitoring, error tracking, and performance alerting, so issues are identified and responded to before your users are affected.
Security Updates & Patching
Proactive dependency management, vulnerability scanning, and timely security patching, keeping your application compliant and protected.
Performance Optimisation
Ongoing analysis and improvement of application speed, database query performance, and infrastructure efficiency as your usage patterns evolve.
Incident Response
Rapid response to production incidents with clear communication, root cause analysis, and documented remediation, so the same issue never happens twice.
Ongoing Enhancements
Minor feature additions, configuration changes, and iterative improvements scoped and delivered on a retainer basis, without requiring a full project engagement.
Monthly Reporting
Regular health reports covering uptime, performance trends, incidents, changes made, and recommended next steps. Full visibility into your product's health.
Support tiers
Choose the level of support that matches your product's criticality and your team's capacity.
Monitoring
For teams that need visibility and security without active management.
- ✓ 24/7 uptime monitoring
- ✓ Security patching
- ✓ Monthly health report
- ✓ Email incident notification
Managed
For products requiring active maintenance and a responsive support team.
- ✓ Everything in Monitoring
- ✓ Incident response SLA
- ✓ Performance optimisation
- ✓ Minor enhancement hours
- ✓ Dedicated Slack channel
Full Cover
For business-critical systems where availability and performance are non-negotiable.
- ✓ Everything in Managed
- ✓ Priority incident response
- ✓ Proactive improvement roadmap
- ✓ Quarterly review call
- ✓ Extended enhancement hours
Get reliable support for your product
Let's discuss your product, team capacity, and support needs. We'll recommend the right tier and onboard quickly.
Book a Free Discovery Call →